Returns & Refunds

We want you to be satisfied with your purchase from CozyLiving. If something isn't quite right, you'll find all the important information about returns and refunds below.

Returns

You can return items within 14 days of receiving your order.

Conditions for Returns

• The item must be unused and undamaged.
• The item should be returned in its original packaging wherever possible.
• All accessories, instructions and labels must be included.
• Proof of purchase or your order number must be provided.

To start a return, please contact our customer support team at:

Email: cozylivingoffice@gmail.com

Please include your order number and the reason for the return.

Return Shipping Costs

• Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
• If the item is damaged, faulty or incorrectly delivered, we will cover the return shipping costs.

Please note: We are unable to accept returns that are sent without sufficient postage.

Refunds

Once we have received and inspected your returned item, we will notify you by email.

Refund Information

• Refunds will be issued using the original payment method.
• Processing may take up to 14 working days after we receive your return.
• Shipping costs are non-refundable, except in cases of damaged, faulty or incorrectly delivered items.

Please note that your bank or payment provider may require additional time to process the refund.

Damaged or Incorrect Items

If you receive a damaged, faulty or incorrect item, please contact us within 7 days of delivery.

Please provide the following information:

• Your order number
• A brief description of the issue
• Photos of the affected item

We will resolve the issue as quickly as possible by offering either a replacement item or a refund.

Non-Returnable Items

• Personalised products
• Used or damaged items
• Hygiene products with removed seals

Contact

If you have any questions about returns or refunds, you can contact us at any time.

Email: cozylivingoffice@gmail.com

Response time: Within 24–48 hours on working days.