FAQs

FAQs

2. How long do processing and delivery take?

Processing time: 1–3 working days after payment has been received.

Delivery time: 6–14 working days after dispatch.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).

Please note that in exceptional circumstances, such as high order volumes, public holidays or external shipping delays, delivery may take longer.

3. Where is CozyLiving based?

CozyLiving is a company based in Germany.

Business Address:

Horneburg 37
44869 Bochum
Germany

From here, we coordinate our customer support, order processing and collaboration with our shipping partners.

4. Which payment methods do you accept?

We accept the following secure payment methods:

• Visa
• MasterCard
• American Express
• Maestro
• UnionPay
• PayPal
• Klarna
• Google Pay
• Shop Pay
• Apple Pay

All payments are processed through certified and encrypted payment providers.

5. Is my payment secure?

Yes. Our store uses SSL encryption technology to protect your personal information.

Payments are processed exclusively through secure payment providers. We do not store sensitive payment information such as full credit card details.

6. How do returns work?

You have the legal right to cancel your order within 14 days without giving a reason.

In addition, where stated, we offer a voluntary return period of up to 30 days after receiving your order, provided that:

• The item is unused.
• The item is in its original condition.
• The original packaging is included.

To start a return, please contact our customer support team by email.

Further information can be found in our Cancellation Policy and Returns Policy on our website.

7. When will I receive my refund?

Once we have received and inspected your returned item, your refund will be processed within 7–10 working days using your original payment method.

Depending on your payment provider, it may take additional time for the funds to appear in your account.

8. How can I contact customer support?

You can contact us via:

• Email: cozylivingoffice@gmail.com
• Contact Form: Available on our website under "Contact"

We aim to respond to all enquiries within 24–48 hours on working days.

9. How do you ensure product quality?

We work with carefully selected suppliers and assess our products according to defined quality standards.

Our product descriptions include important information about materials, intended use and care instructions. Please always refer to the information provided for each product.

Transparency & Consumer Protection

• Transparent pricing including applicable VAT
• Clear shipping costs
• Statutory right of cancellation
• Data protection in accordance with applicable regulations
• Complete company details in our Legal Notice

CozyLiving stands for transparent processes, secure payment handling and fair conditions for all our customers.